Results of the customer satisfaction survey - 2020
In November 2020, we asked our customers about their satisfaction with PRG.
On behalf of the entire PRG, we would like to thank all participants who were taking part.
We are enormously proud and overwhelmed by the positive feedback and would like to thank you for the trust, placed in us.
We would like to briefly present the most important results to you here:
Fulfillment of product expectation
Consulting and solution competence
Flexibility to respond to customer requests
1 = very satisfied/likely; 2 = satisfied; 3 = tendency satisfied; 4 = tendency dissatisfied; 5 = dissatisfied; 6 = very dissatisfied/unlikely
N = 50
* based on the rating likely or very likely
Nevertheless, the survey has shown us that we have room for improvement in one or two areas.
We are already working on addressing these points better in the future and fulfilling them to the complete satisfaction of our customers.
We are looking forward to a continued good cooperation with all those who participated in this survey!